Welcome to Postiz Planner (the “Service”), a social media scheduling, publishing, analytics and team-collaboration platform available at postizplanner.online and related sub-domains (collectively, the “Site”), and through the Postiz Planner mobile applications for iOS and Android (the “App”). References in these Terms to the “Service” include the Site and the App. These Terms of Service (“Terms”) govern your access to and use of the Site and the Service. By creating an account, accessing, or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
Postiz Planner is operated by SOFTGENICS LTD, a company incorporated in the United Kingdom with its registered office at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. SOFTGENICS LTD is the contracting party for paid subscriptions to the Service, the recipient of all subscription revenue, and is your counterparty for billing, refunds and tax invoicing. It is also the entity registered with the third-party social-media platforms whose APIs Postiz Planner integrates with (including, without limitation, X / Twitter, Meta Platforms, LinkedIn, YouTube, TikTok, Pinterest, Reddit, Threads, Bluesky and others), and holds the developer accounts, app approvals and platform-side agreements that make the integrations possible.
Where these Terms grant rights or remedies to “Postiz Planner”, those rights and remedies may be exercised by SOFTGENICS LTD. Where these Terms impose obligations on “Postiz Planner”, SOFTGENICS LTD is bound by them.
You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of entering into a binding contract to use the Service. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” in these Terms refers to both you individually and that organisation.
You are responsible for maintaining the confidentiality of your account credentials, for all activity that occurs under your account, and for keeping your account information accurate and current. You must notify us promptly at nevo@postizplanner.online of any unauthorised use of your account.
Postiz Planner provides tools to schedule, publish, analyse, manage and collaborate on content distributed to 28+ social-media and chat channels, including without limitation: a calendar and scheduling engine, a media library, analytics, AI-assisted content generation, team and workspace management, and integrations with third-party platforms. Specific features, channels and limits depend on the plan you subscribe to and may change from time to time.
We may add, remove, modify, suspend or discontinue any feature, integration or channel at any time, including where a third-party platform changes or revokes API access. We will use commercially reasonable efforts to give notice of material changes that adversely affect paid subscribers.
Paid plans are sold by SOFTGENICS LTD. By purchasing a subscription you authorise SOFTGENICS LTD (and its third-party payment processors) to charge the applicable fees to your chosen payment method on the recurring billing cycle you selected (monthly, annual or other). Subscriptions automatically renew at the end of each billing period at the then-current rate unless cancelled before renewal.
Except where required by applicable law or expressly stated otherwise in a written refund policy on the Site, all fees are non-refundable, including for partially used periods. Cancelling your subscription stops future renewals; it does not entitle you to a pro-rata refund of the current period.
Fees are exclusive of taxes, duties and similar government charges, all of which are your responsibility. We may use third-party payment processors (for example Stripe, Paddle or similar). Your payment information is handled in accordance with the processor’s terms and privacy policy.
We may change pricing for new billing periods on at least 30 days’ notice by email or in-product notice. Continued use of the paid Service after a price change takes effect constitutes acceptance of the new price.
We may offer free plans, free trials, or features marked as “beta”, “preview” or similar. Such offerings are provided “as is”, may be subject to additional limits, and may be modified or discontinued at any time without notice. We make no warranties of any kind in respect of free or beta features.
“Your Content” means any text, images, video, audio, links, metadata, schedules, prompts, configurations and other materials you upload to, generate within, or transmit through the Service. As between you and Postiz Planner, you retain all ownership and intellectual-property rights in Your Content.
You grant Postiz Planner a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, adapt and distribute Your Content solely for the purposes of operating, providing, securing and improving the Service, including transmitting Your Content to the third-party social-media platforms you have connected, and generating analytics, previews and related outputs.
You represent and warrant that you own, or have all necessary rights, licences and permissions in, Your Content; that Your Content and its publication via the connected platforms do not infringe any third-party right; and that Your Content complies with these Terms, applicable law and the terms of every third-party platform to which it is published.
You agree not to use the Service to, and not to allow any third party to:
We may suspend or terminate accounts that violate this section, with or without notice, and may remove offending content. We may also be required to disclose violations to affected third-party platforms.
The Service’s core function is to publish Your Content to third-party platforms (including, without limitation, X / Twitter, Meta Platforms (Facebook, Instagram, Threads), LinkedIn, YouTube, TikTok, Pinterest, Reddit, Bluesky, Mastodon, Discord, Slack, Telegram and others). To do so, you authenticate your accounts on those platforms and authorise Postiz Planner to act on your behalf.
The developer apps, OAuth registrations and platform agreements that enable these integrations are held by SOFTGENICS LTD. Your use of any third-party platform through the Service is also governed by that platform’s terms and privacy policy, including, by way of example:
You can revoke Postiz Planner’s access to any connected platform at any time from your account settings or directly from that platform’s app/permissions page. Revoking access will stop future scheduled posts to that platform.
Postiz Planner is not responsible for the availability, behaviour, policies, fees, content moderation decisions, account suspensions, rate-limit changes or removal of features of any third-party platform. Where a third-party platform changes its API, terminates its developer programme, or modifies its terms in a way that affects the Service, we may modify or discontinue the affected integration without liability.
The Service may offer AI-assisted features that generate text, images, video, captions, hashtags, summaries or analytics (“AI Output”). AI Output is generated probabilistically and may be inaccurate, incomplete or unsuitable for your purpose. You are solely responsible for reviewing AI Output before publishing it, ensuring that it complies with applicable law, third-party platform rules and the rights of any persons depicted, and disclosing AI involvement where required.
To provide AI features we may transmit your prompts and selected inputs to third-party model providers. We do not authorise such providers to train their models on your inputs except where you opt in or where the provider’s default policy requires it (and we will document such cases in the Privacy Policy).
The Service, the Site and all software, designs, text, graphics, logos, trademarks and other materials made available by Postiz Planner (excluding Your Content and excluding components made available under their own open-source licences) are the property of SOFTGENICS LTD or its licensors and are protected by intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose during your subscription.
Postiz Planner’s open-source components are governed by the licences distributed with them; nothing in these Terms restricts your rights under those licences in respect of the relevant components.
If you provide feedback, suggestions or ideas about the Service, you grant Postiz Planner a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose, without obligation or compensation to you.
Our processing of personal data in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal data on your behalf in respect of your end-users (for example, audience analytics), we do so as a processor and the terms of our Data Processing Addendum apply.
You may terminate your account at any time from your account settings. We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due, use the Service in a way that exposes Postiz Planner or any third-party platform to legal, security or reputational risk, or where required by law.
On termination your right to access the Service ends. We may delete Your Content and account data after a reasonable retention period as described in the Privacy Policy. Provisions that by their nature should survive termination (including sections on Your Content licence, intellectual property, fees already accrued, disclaimers, limitation of liability, indemnification, governing law and dispute resolution) survive.
To the maximum extent permitted by law, the Service and the Site are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation. We do not warrant that scheduled posts will always be delivered on time, that connected platforms will accept them, or that analytics returned by third-party platforms will be accurate or complete.
To the maximum extent permitted by law, in no event shall Postiz Planner, its affiliates, officers, directors, employees, agents or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity or anticipated savings, arising out of or in connection with these Terms, the Site or the Service, whether based in contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such damages.
The aggregate liability of Postiz Planner (SOFTGENICS LTD) arising out of or in connection with these Terms, the Site or the Service shall not exceed the greater of (a) the total fees actually paid by you to SOFTGENICS LTD for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, and (b) USD 100.
You agree to indemnify, defend and hold harmless SOFTGENICS LTD and its affiliates, officers, directors, employees, agents and licensors from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with: (a) Your Content; (b) your use of the Service; (c) your breach of these Terms; (d) your violation of any applicable law or any third-party right (including any third-party platform’s terms); or (e) any dispute between you and a third party related to content you published through the Service.
If you subscribe to our newsletter or opt in to marketing communications, you agree to receive product, promotional and educational emails from Postiz Planner. You can unsubscribe at any time using the “unsubscribe” link in any such email. Transactional and account-related emails (for example billing receipts, security alerts and service notices) are not optional while your account is active.
We use cookies and similar technologies on the Site for authentication, preferences, security, analytics and marketing, as described in our Privacy Policy. By using the Site you consent to our use of cookies in accordance with that policy and any cookie preferences you have set.
We may update these Terms from time to time. If a change is material we will give reasonable advance notice by email or in-product notice. Changes are effective on the date stated at the top of the updated Terms; your continued use of the Service after that date constitutes acceptance.
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, without regard to its conflict-of-laws principles. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, save that Postiz Planner may bring proceedings in any jurisdiction where you are located or where infringement of its intellectual property is occurring.
Nothing in this section limits any non-waivable consumer rights you may have under the mandatory law of your country of residence.
These Terms, together with the Privacy Policy, the Data Processing Addendum (where applicable) and any order form or plan-specific terms you accept, constitute the entire agreement between you and Postiz Planner in respect of the Service. If any provision is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.
This Section 22 applies if you downloaded the App from the Apple App Store or otherwise use the App on an Apple-branded device (“Apple Device”). In the event of any conflict between this Section 22 and the rest of these Terms with respect to your use of the App on an Apple Device, this Section 22 governs.
If you have any questions about these Terms, please contact us at nevo@postizplanner.online, or by post at:
SOFTGENICS LTD
27 Old Gloucester Street
London, United Kingdom
WC1N 3AX